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About the assignment
We support 250+ growers worldwide who use our monitoring solutions, PATS-C and Trap-Eye, to gain insights into pest activity. Growers typically start small - covering a few hectares or a single greenhouse - before deciding to scale up to a larger acreage. We have learned that active guidance and engagement are critical in helping growers realize value and move toward full deployment. Regular check-ins, sharing insights and best practices, highlighting opportunities, and ensuring systems perform as expected are key to success. Ultimately, growers need to feel heard and supported in their daily actions.
This internship focuses on building and shaping Customer Success Management within PATS. You will take the first steps in defining how we guide customers effectively - combining hands-on interaction with learning what truly drives impact.
Objective
The goal of this internship is to fill the gap between sales and support, ensuring customers get maximum value from our solutions today, while developing a scalable blueprint for Customer Success Management tomorrow.
This is not just an execution role - you will actively contribute to defining how this function should work within the organization.
What you will do
You will work on both operational and strategic aspects, including:
● Defining the most relevant customer segments for guidance and scaling
● Regularly checking in with customers (phone, email, messaging, visits)
● Proactively supporting key customers by identifying key moments in pest development
● Helping customers interpret data and utilizing new features in our dashboard and app
● Identifying upsell opportunities and collaborating with sales to act on them
● Developing a Customer Success playbook for future team members
● Spotting patterns in pest development and sharing insights with the R&D team
● Quickly identifying and resolving blockers, and sharing feedback with the product and
development teams
● Identifying recurring hardware and software issues that hinder adoption and scaling
What we are looking for
● You are enrolled in an HBO or WO program (e.g. Business Administration, Commercial
Economics, Marketing, Entrepreneurship, Horticulture & Agribusiness, Applied Biology,
or similar)
● You have a strong interest in sales, account management, and data (e.g. Excel)
● You are comfortable speaking directly with customers (phone, visit, event)
● You are proactive, structured, and not afraid to take ownership
● Affinity with biology, horticulture, agriculture, or ecology is a plus
● A driver’s license is a pro
What we offer
● A unique internship at the intersection of sales, biology, data, and product development
● Direct impact on real-world agricultural outcomes
● The opportunity to shape a new function within a fast-growing company
● Hands-on experience with innovative technology in horticulture
● Guidance from an experienced commercial team
● Internship compensation
Interested?
Send us your CV and a short motivation. We’d love to hear how you would approach building a strong Customer Success approach and helping growers scale with our solutions.
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